While advantage players are obviously an undesirable group to casinos, as long as they have broken no specific terms and conditions confiscating their funds is absolutely unethical. Upon further discussion it became clear that the player in question was playing in a fashion that would be unprofitable for the casino, however there was nothing in the casinos terms and conditions to prohibit the actions of the player which is evidenced by the adjustments that were made subsequent to their reps conversation with us. In another instance, when approached by a player on the GPWA forum Casino Rewards confiscated funds without having anything in their terms or conditions to justify their actions. Essentially our reviewer was encouraged to deposit via a bonus only to not receive the offered bonus and then face having their deposit held by the casino for an extended duration while they completed additional (over and above standard) security measures before returning the deposit that they were misled into making.
One of our reviewers report not being informed that they had had their bonus privileges suspended and only becoming aware after receiving a personal invitation to participate in a reload bonus through their email, depositing for said bonus only to find that they could not redeem the comp points into the promised bonus and then facing requests for additional identification before they could withdraw. It should be noted that all Casino Rewards bonuses are credited as comp points that you then have to convert into a bonus.
This sites receive daily promotional emails from Casino Reward operators or their affiliates despite never having signed up using this address at ANY casino or affiliate newsletter.Ĭasino Rewards are also know to aggressively pursue anti-bonus abuse policies, regularly restricting players access to bonuses automatically the moment they make a withdrawal that would put them ahead of the casino. Vegas Country casino is part of the Casino Rewards group.Īlongside this, the Casino Rewards group appear to have a very liberal interpretation of what should be considered spam, regularly bombarding players who have signed up to one of their properties with promotional mail for their other venues (in several reported cases, in multiple languages and with large numbers of mails arriving at the same time).
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